At Doris, we want you to have a satisfying shopping experience and be completely happy with your purchase. We understand that sometimes circumstances may require you to request a refund or return an item. We have developed the following refund and return policy to ensure a smooth process for you:

 

Refunds:

If you are dissatisfied with your purchase, you may request a refund within 15 days from the date of delivery. To be eligible for a refund, the item must be unused, in its original condition, and returned in the original packaging.

Once we receive the returned item and verify its condition, we will initiate the refund process.

Refunds will be issued to the original payment method used during the purchase.

Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees.

Returns:

If you wish to return an item for reasons other than a refund, such as  product defect, please contact our customer support within 15 days of receiving your order.

The item must be unused, in its original condition, and returned in the original packaging.

Our customer support team will guide you through the return process and provide you with the necessary instructions.

Once we receive the returned item and verify its condition, we will proceed with the requested exchange or offer a replacement, depending on the circumstances.

If the item is no longer available, we will provide you with store credit or offer a suitable alternative.

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support within 15 days of receiving your order.

Provide us with details and, if possible, include photos of the damaged or defective item.

Our customer support team will assist you in resolving the issue by offering a replacement, refund, or alternative solution.

We highly recommend carefully reviewing product descriptions, sizing charts, and other relevant information before making a purchase to ensure compatibility and satisfaction. If you have any questions or concerns regarding our refund and return policy, please contact our customer support, and we will be happy to assist you.